• Mark Sandow

      Managing Director

      I am a Sports tragic who in particular loves watching and following the AFL. Family is my no. 1 and I love to travel and share in new experiences.

      Responsible for the financial results of the Company, I assist with formation and adherence to our strategic plan, oversee the operational functions of the company, human resources requirements, governance, and compliance. Shareholder in Citycover (Aust) Pty Ltd.

    • Stewart Harker

      Director

      I love spending time with my family and relaxing in my backyard.

      My main responsibility is to look after Citycover’s larger clients Insurance Programs, and I also handle the Financial Accounts for the company. I have been with Citycover for over 30 years. In addition, I am a Shareholder in Citycover (Aust) Pty Ltd.

    • Daneille Crawford

      Senior Insurance Adviser

      Mad Sydney City Roosters Fan and long term member of the club. I have just recently become a first time grandmother – so life is very exciting! Love to cook, and love to eat more.

      I have been at Citycover for over 10 years in various roles, and I have worked in the industry for over 30. I am a Senior Insurance Adviser, looking after a portfolio of commercial, and SME clients. I focus on ensuring that all of our clients insurance needs are not only exceeded but so is their expectations of service.

    • David Kimber

      Senior Insurance Adviser

      Father of two young daughters. I am a loyal supporter of the Brisbane Broncos and Newcastle United (EPL). Sometimes I am mistaken for Ryan Reynolds.

      I’ve been in the Insurance Industry since 2005. I am responsible for, and enjoy being able to assist and provide advice to our clients on all of their personal and commercial insurance requirements.

    • Jonathan Hobson

      Senior Insurance Adviser

      I am the father of two young crazy boys and share my life with my patient beautiful wife, and all of our pets. I am also a cycling fanatic and I love cake!

      My main role as part of the Citycover team, is building and maintaining relationships with our clients and insurers. I always strive to provide our clients with quality insurance advice, and support.

    • Alanna Keleher

      Insurance Adviser

      I have a love for online shopping which has resulted in an extensive jeans & shoe collection. In my spare time I enjoy practicing yoga, watching movies and spending time with my family.

      I’ve been in the Insurance industry since 2011. I look after a small book of SME and retail clients, providing advice and tailored Insurance solutions to all of my clients. I also process renewals, obtain quotes and negotiate terms with Underwriters to make sure we get the best result possible.

    • Jake Nelson

      Insurance Adviser

      Heavily addicted to reading, I try to absorb as much literature as possible in an effort to better my own writing, which is a hobby of mine. If I’m not reading or writing, you will find me practicing with my band.

      My role is to develop and educate my client’s on insurance matters relevant to their individual needs. This includes the sourcing of new policies, development of risk management for SME’s business’, and a focus on robust and far ranging insurance solutions.

    • Lynette Braddock

      Insurance Adviser

      I enjoy the simple things in life. Spending time with family and friends, camping, going to the beach, spending time outdoors, and travelling to the Outback and exploring the wonders of Australia and beyond.

      With 20 years experience in the Insurance industry, my extensive knowledge allows me to provide excellent customer service and sound advice to our clients, meeting and exceeding their expectations with the best possible tailor made Insurance solutions.

    • Paul McGregor

      Insurance Adviser

      I have had over 40 years Insurance experience, in both Australia and New Zealand, as an Underwriter and a Broker on all classes of General Insurance. I now specialise in the Transport Industry. I enjoy relaxing and watching the grass grow, plus watching or playing sport.

      I listen to what our clients need, and because of this, they trust me to arrange a suitable plan to protect their valuable assets. I will always arrange cover with an Insurance Company who I am confident with in the event of a claim.

    • Tracy Livesey

      Insurance Adviser

      Enjoy spending time with my friends and family. With two teenagers, a grown daughter and son-in-law, grandchildren in the mix and last but not least my husband, I have a very busy but wonderful household.

      I have had over 18 years insurance experience, and I strive to provide the best service at all times. My role is to assess my clients business and personal insurance needs, and negotiate on their behalf with Insurance companies, to get the most comprehensive and most competitive result possible.

    • Liz Walker

      Insurance Adviser (AR 001256865)

      I enjoy the company of family and friends, with my favourite pastimes being heading to the beach, playing golf and squash, and walking my dog Gypsy.

      My role is to manage a specialised commercial portfolio for Citycover in Brisbane and also the Sunshine Coast Region which is where I reside. I have had over 36 years insurance experience.

    • Paul Cotterill

      Insurance Adviser (AR 000442425)

      I enjoy the company of family and friends, and in my spare time I enjoy heading to the beach, community Radio, playing golf as well as racquetball.

      My role is the procurement of New Business and to manage a specialised commercial portfolio for Citycover in Brisbane and also the Sunshine Coast Region. I have had over 40 year’s insurance experience.

    • Gayle Herriman

      Claims Services Manager

      Love spending time with my family, enjoying weekends away when possible. I also dream of travelling to other countries.

      My key responsibilities as Claims Services Manager include lodgement and management of claims on behalf of our Citycover clients. In addition, I continue to maintain and build strong and trusted relationships with Insurers to ensure that our claims are handled in a timely manner and with the best outcome for our clients. I also provide reports, and training to our team, and clients.

    • Samantha Gill

      Claims Adviser

      I have travelled extensively, and was lucky enough to participate in an exchange program where I spent a year living in Prague (the best city in the world).

      My role is to ensure that Citycover claims are managed effectively and efficiently, and I always go the extra mile to ensure the best outcome for our clients. I have extensive experience in claims handling, from initial lodgement through to the finalisation of the claim.

    • Jacqui Tracy

      Marketing Manager

      I love being outdoors, have travelled to more than 30 countries, and love spending my time with family, friends and extremely loved fur-baby.

      I have been in the Insurance Industry for over 10 years, and I am the Marketing Manager for Citycover. Responsible for developing, implementing and executing strategic marketing plans for the entire business, including direct marketing, events, online and social media.

    • Janice Pavia

      Head of Business Services

      The 3 big F’s are important to me – Family, Food and Friends… in that order. I also love learning about different cultures – whether it is via travel, food or conversation.

      I currently manage the Administration, Accounting and IT team within our business. In addition, I provide continual development of procedures relevant to all business units so that we can serve our client’s needs more efficiently and accurately.

    • Janelle Cornish

      Technical Administrator

      I enjoy following the NBA, and playing computer games in my spare time.

      I provide assistance to our team of Insurance Advisers by ensuring we continue our high standards of accuracy with all of the invoices we send. I currently also look after all of the payments to our underwriters, and handle the more technical side of our processing requirements.

    • Terri Gould

      Assistant Adviser

      Parent and provider to one “Mini Me”. In my spare time I love reading, crafting, travelling and I recently got bitten by the obstacle race bug.

      I have been in the Insurance Industry for over 10 years, and I currently assist our Senior Insurance Advisers by liaising with Insurers and assisting in negotiations on renewals and new business placements.

    • Nicole Scaroni

      Administration Assistant

      I dabble in mid-century nostalgia with music preferences and interior design. I also enjoy relaxing bush walks with my family, and harassing my kitten with lots of affection.

      I assist the Insurance Advisers with obtaining quotes from our Insurers, and producing invoices to send to our clients.

    • Tanya McGrath

      Administration Assistant / Receptionist

      I enjoy long walks on the beach with my beagling beagle. I also like to explore and travel to new places, and eat new food!

      I am proudly the first point of contact for all of our office visitors and telephone enquiries. I assist the Insurance Advisers by obtaining renewal terms and quotes as well as processing invoices.