1. About Us
    2. /
    3. Why Citycover?

    Why Citycover?

    Your tailored Insurance solution and advice awaits you.

    • Citycover Insurance Brokers save you time, confusion, hassle and possibly money, by helping you to assess and manage your risks, and provide advice on insurance solutions appropriate for your needs. Your Citycover Insurance Adviser will help you to arrange, acquire and maintain a quality insurance program.

      As a client of Citycover, we also act as your advocate in the settlement of any claim that may be made by you under your insurance program.

      With access to an extensive panel of reputable Insurers & Specialist Underwriting Agencies, Citycover brokers offer an advantage to you that going direct simply does not offer – a wide choice of Insurers and specialised wordings to best suit your needs. Citycover is a National Brokerage with International reach.

  • Why Us?

    When you buy Insurance through Citycover, you buy reassurance.
    It can be an extremely emotional time when something goes wrong, but the correct Insurance cover, and the claims expertise Citycover has, will reassure you the reasons to use a Citycover Adviser. The right Insurance provides peace of mind, and that’s priceless.

    • We firmly believe you will remain a client of Citycover, because:

      • We listen to your needs to ensure your objectives are understood and met.
      • We are reasonable and professional in our service and advice.
      • We are fuelled by passion through a supportive and experienced team, a great culture, and strong values.
      • We simplify the complex, and we make sense of Insurance. We help you through every step of the process.
      • We work for you, not the Insurer, to ensure the cover and premium is right for your exact needs.
      • We will give you the satisfaction and confidence you need for peace of mind.
      • We represent your Interests in the event of a claim, we manage the entire process and maximise your claims entitlement.
      • We are reachable whenever you need us, which is a priority of ours.
      • We provide personalised service at all times because we recognise that every situation is different, relationships are extremely important to us, and we want to build a partnership for the long-term.
  • What to Expect from Us

    Your Citycover Insurance Adviser is a qualified and trained insurance specialist, committed to best industry practice, who can offer:

      • Assistance with selecting and arranging appropriate, tailored insurance policies and packages.
      • Detailed technical expertise including knowledge of insurance markets, prices, terms and conditions, benefits and pitfalls of the wide range of insurance policies available on the market.
      • Assistance in interpreting, arranging and completing insurance documentation.
      • Experience in predicting, managing and reducing risk and underinsurance.
      • Experience with claims and settlements.
      • Assistance with services related to insurance such as premium funding and risk management reviews.
      • Arrange valuations for property; and
      • Give risk protection advice.
  • Does Using an Adviser cost me More?

    The cost of our services may be the same as going direct, or we might even save you money. How great does that sound?

      • We have access to more policies and better policy coverage that is not available if you went direct to an Insurer.
      • We take into consideration the right level of cover you need, vs. what you don’t need, to make sure you are properly protected.
      • We have a thorough understanding of all insurance products available in the market, the differences between all of these products, we negotiate premiums on your behalf, and we provide you with multiple options.
      • Why pay for a product that’s not right for your needs, doesn’t include what you actually need it to include, or you might be paying too much due to the lack of, or no advice when purchasing from the Insurer directly?


      Including and as part of our service, we offer risk management information and advice to you, assisting with risk prevention and loss minimisation, which in turn reduces your premiums and reduces your need to claim.

  • Our Core Values

    Citycover is built on the “RIGHT” values, and these are in fact the greatest things we have to offer to you.

      • Respect: A strong team and work environment of mutual respect for others. We treat others how we expect to be treated, and we listen to your needs to ensure your objectives are understood and met.
      • Integrity: The core of our character, ability and strength. Every decision we make is transparent, fair, reliable, and we deliver on our promises.
      • Growth: This represents what our business strives for. Majority of our growth is built through referrals, and we’re extremely proud about that. It’s a wonderful way of knowing that we are doing a great job, and we really do appreciate that.
      • Honesty: The foundation of everything we do, honest advice and guidance, clear communication, and the responsibility around everything we do for you.
      • Trust: We’ve built our trust over 45 years and it defines our long-term relationships and the confidence you need about our service.