1. Business Insurance
    2. /
    3. Freight Forwarders Liability

    Freight Forwarders Liability

    Citycover is a market leader for Freight Forwarders Liability Insurance. Programs are tailored to individual companies needs no matter how big or small.

    Get a Quote

  • Why is this cover important?

    The logistics industry is made up of many different occupations with each carrying their own risk exposures but also regulatory requirements. Due to the complexities that can be involved with these exposures and regulatory requirements, comes the need for specialist knowledge, advice and insurance programs.

    Citycover is a specialist broker that provides a unique and personalised approach to designing insurance solutions that identify, assess and treat risks for Freight Forwarders, Customs Brokers, Warehouse Operators, Transport and Logistics Companies.

    This is supported by our in-house specialist claims team, which means you get the best result possible.


    Specialist cover to include cargo exposure where legally liable to pay compensation for:

    • Liability for Cargo

      Loss or damage to customer’s cargo.

    • Errors and Omissions

      Financial loss due to delays in handling Cargo, Demurrage charges, Misdescription of Cargo, Delivery of cargo to wrong destination.

    • Defence Costs

      In relation to investigations, inquiries and prosecutions instigated by Border Authorities including threats of suspension or revocation of a customs broker license.

    • Fines and Penalties

      That are imposed on you due to an unintentional breach.

    • Infringement Notices

      That are issued by Border Authorities.

    • Statutory Liability

      For the payment of customs duty or the equivalent of customs duty.

    • Additional Benefits Available

      Industry Specific Tailored Solutions. I.e.
      – Contractual Liability: Can be tailored to cover liability arising from business transacted under a specific customer contract including consequential loss.

  • Additional Benefits for Freight Forwarders

    Citycover has developed a market leading Marine Transit Platform allowing Freight Forwarders to quote and bind single Marine Transit insurance cover for their customers.

    This is a specialised product which has been built and tailored for the industry to provide a value add service to your business. The benefits of this platform are:

      • We do not require to see any pre-shipment documents for insurance to be bound.
      • Fast and easy – 2 minutes to quote and bind insurance cover.
      • Available for Freight Forwarders and Customs Brokers.
      • Citycover handle all the claims.
      • Insurers is 100% Australian based.
      • We offer free insurance advice to YOUR customers.
      • The platform is FREE to use with NO subscription or license fees.
    • I’ve been dealing the team from Citycover for several years now, the service is very personalized, I can always call and speak with them directly if I have any problems or odd enquiries and they are always quick to solve any issue I may come across. I find customer service is key when it comes to dealing with insurance companies and the team at Citycover really make every effort to ensure I am well looked after.

      Nick P
      Freight Forwarder
      26th October, 2017
  • Why Us?

    Citycover is a specialist broker that has superior knowledge of the industry and your requirements.

      • We are regarded by major insurers as an industry leader when it comes to our claims service.
      • We are a CBFCA member.
      • We have access to a vast range of insurers who specialise in Freight Forwarders Liability.
      • Market Leading products available.
  • FAQs

    Frequently Asked Questions for Freight Forwarders Liability Insurance.

    • Do your freight forwarding policies only cover Freight Forwarding activities?

      No. Our freight forwarding policies are able to cover many different occupations as we understand that Freight Forwarders don’t always just do Freight Forwarding. The occupations that can be covered under our wordings are. Customs Brokers, Warehouse Operators, Logistics and Transport Companies.

    • Can I pay my premiums by the month?

      Yes. All insurance offered by Citycover can be paid by the month through premium funders. If you chose to use the premium funder’s service, your monthly instalments will be tax deductible.

    • Does a Freight Forwarders Liability cover Tenants Liability/General Liability (Public and Products)?

      No. Citycover has access to a vast range of insurers who offer Freight Forwarders Liability. Some policies have included the Tenants Liability/General Liability and some do not. That’s why it’s important to use a specialist broker so you are being insured for the right cover.

    • Does a standard Public Liability policy cover what a Freight Forwarders Liability policy covers?

      No. A public liability policy is not the same as a Freight Forwarders liability policy. A public liability policy covers personal injury or property damage to third parties arising from your business activities. A Freight Forwarders Liability covers liability for your customers Cargo, Fines and penalties cover, Errors and Omissions and can also include other additional covers depending on your individual risk exposures. Tenants/General Liability should be taken out in conjunction with your Freight Forwarders Liability policy if your Freight Forwarders Liability has not been extended to cover these risks.

    • If I’m operating my business without a Freight Forwarders liability will I be covered fully?

      Each business is different and has different requirements and exposures. We would suggest talking to a specialist broker to see if you are adequately covered. However, Citycover believe that a Public Liability only policy, is not sufficient cover on its own, to ensure you are protected in all instances.

    • How do I make a claim?

      As your Adviser, you will always contact Citycover in the first instance and we will guide you through the claims process as this can vary from insurer to insurer.

  • Need Help?

    Our experienced team is ready to answer any questions you have.

      • Over 45 Years of Trust
        Australians have been trusting Citycover with their insurance needs since 1972.
      • 24/7 Emergency Claims Service
        We take the stress away, as we know claims don’t just occur between the hours of 8am to 5pm.
      • Member of Austbrokers
        Top 250 ASX-listed company, better wordings, better governance and better purchasing power.
  • Need to Claim?

    • Our claims process is seamless, market leading and hassle free. You can submit a claim 24/7 online, or alternatively you can phone us during business hours on (07) 3270 1500 or after hours on 0419-710-868. Your dedicated claims specialist will assist you with your claim from start to finish.

    • Find Out More
  • Our Team

    The knowledge and experience of Citycover’s amazing team is widely recognised. We are extremely passionate insurance professionals, who love what we do.

    • Mark Sandow

      Chief Executive Officer

      Stewart Harker


      Daneille Crawford

      Manager - Client Services

      Gayle Herriman

      Manager - Claims Services

      Kerrilyn Olver

      Claims Adviser

      David Kimber

      Senior Insurance Adviser

      Jonathan Hobson

      Senior Insurance Adviser

      Lynette Braddock

      Insurance Adviser

      Paul McGregor

      Insurance Adviser

      Tracy Livesey

      Insurance Adviser

      Liz Walker

      Insurance Adviser (AR 001256865)

      Paul Cotterill

      Insurance Adviser (AR 000442425)