At Citycover, one of our greatest assets is our claims service. We pride ourselves on our ability to deliver a supportive, pro-active and outstanding claims experience.

We know and understand that any incident leading to an insurance claim can be challenging. Therefore when a claim occurs, our dedicated claims team know you want the process to be effortless, effective and efficient. We are here to work with you to deliver both on our promise, and to work with your insurer to achieve the best claims service and outcome possible for you.

To lodge an online claim to Citycover please complete the form below and we will contact you within the next 24 hours.

In an emergency after hours, please contact Gayle Herriman, Citycover’s Claims Manager, on 0419-710-868.

Claim Enquiry

Lodging a Claim

Please have the following information ready before submitting:

  • Loss Date and Time
  • Loss Description (including cause and extent of damage)
  • Situation of Loss

Please take photos when an incident occurs.

For Motor:

  • Damage to your vehicle and any other involved
  • Location of the accident, including line markings, signage or traffic lights

For Home/Contents/Business

  • Damaged item/s: Very important, especially if you need to throw the item away – e.g. Food Spoilage.

Home or Business Claim:

By events such as:

  • Fire
  • Storm
  • Flood
  • Explosion
  • Theft/Burglary
  • Malicious Damage
  • Impact by vehicle and other objects
  • Breakage – accidental damage

You Need to:

Take all necessary steps to protect your property. Call the Fire Department, Ambulance, SES or Police. If an accident occurs during business hours, take all steps to evacuate all people at the situation. Providing there is no danger, ensure the safe removal of undamaged goods and company records.

Have a Security Company secure the situation if necessary, and employ an overnight security guard if required.

Report the incident to Citycover, as soon as practicable, but within 24 hours.

Motor Vehicle Claim:

Claims can be registered and instructions given in relation to where to have the vehicle towed or where to obtain a quote and have the vehicle assessed if necessary.

Please have the below information on hand to assist in this process. If you are registered for GST please provide your ABN and your Input Tax Credit percentage.

Please provide the following details:

  • Drivers Name
  • License Number and Expiry Date
  • License Type and Years Held
  • Date of Birth
  • Police Report Number

Never admit liability even if you think you are at fault. Try to obtain as much information from the other driver as possible, such as address, contact phone number and their registration of vehicle.

Call our Claims Department on (07) 3270 1500 for advice regarding any insurance matter. Our Claims vision is to provide every client with a proactive and outstanding claims service experience.