Call us on (07) 3270 1500

  • Claims

    At Citycover, one of our greatest assets is our claims service. We pride ourselves on our ability to deliver a supportive, pro-active and outstanding claims experience.

    • We know and understand that any incident leading to an insurance claim can be challenging. Therefore when a claim occurs, our dedicated claims team know you want the process to be effortless, effective and efficient.

      We are here to work with you to deliver both on our promise, and to work with your insurer to achieve the best claims service and outcome possible for you. We manage the entire process from lodgement to through to settlement, to maximise your entitlement.

    • Our Experience

      Citycover’s Claims team members have extensive Insurance & claims handling knowledge that is a credit to our company and a benefit to our clients. With over 50 years experience our claims staff are very adverse with assisting in the process of a claim.

    • Your Full Entitlement

      When overseeing a claim on your behalf with an Insurer, we will endeavour to achieve the best possible settlement outcome. We will seek full entitlement on your behalf according to the policy conditions and limits.

    • We Have a Dedicated Claims Team

      When the need arises for a claim to be lodged on your Insurance policy, Citycover has a full-time and dedicated claims team that will handle the claim process from start to finish on your behalf. They will liaise with Insurers and keep you up to date throughout the entire process. We take the worry away.

    • Lodging a Claim

      • During office hours, please call (07) 3270 1500 to speak to a member of our experienced claims team.
      • In an emergency after hours, please contact Gayle Herriman, Citycover’s Claims Manager on 0419-710- 868, and your Insurance Adviser will be notified.
      • Or you can complete the online form below and we will contact you the very next business day. This option is quick and easy, and gives us all the information we need.
      • Incident Photos. Please take photos when an incident occurs. See the description of what we need -> and send to claims@citycover.com.au

    • Incident Photos

      Take photos when an incident occurs.

      • For Home
        Damaged item/s: Very important, especially if you need to throw the item away – e.g. Food Spoilage.
      • For Motor
        Damage to your vehicle and any other involved.
        Location of the accident, including line markings, signage or traffic lights.
        Photos of your driver’s licence (front and back), including any other vehicle’s drivers licence if there’s a third party involved.

    • Claim Enquiry

      • Date Format: MM slash DD slash YYYY
      • :
      • Describe your loss (including cause and extent of damage) and the situation of your loss.
      • This field is for validation purposes and should be left unchanged.

    • Home or Business Claim

      By events such as:

      • Fire
      • Storm
      • Flood
      • Explosion
      • Theft/Burglary
      • Malicious Damage
      • Impact by vehicle and other objects
      • Breakage – accidental damage

      You Need to

      Take all necessary steps to protect your property. Call the Fire Department, Ambulance, SES or Police. If an accident occurs during business hours, take all steps to evacuate all people at the situation. Providing there is no danger, ensure the safe removal of undamaged goods and company records.

      Have a Security Company secure the situation if necessary, and employ an overnight security guard if required.

      Report the incident to Citycover, as soon as practicable, but within 24 hours.

    • Motor Vehicle Claim

      Claims can be registered and instructions given in relation to where to have the vehicle towed or where to obtain a quote and have the vehicle assessed if necessary.

      Please have the below information on hand to assist in this process.

      Please provide the following details

      • Drivers Name
      • License Number and Expiry Date
      • License Type and Years Held
      • Date of Birth
      • Police Report Number
      • Incident Location and Description

      Never admit liability even if you think you are at fault. Try to obtain as much information from the other driver as possible, such as address, contact phone number and their registration of vehicle.

      Call our Claims Department during office hours on (07) 3270 1500 for advice regarding any insurance matter. Citycovers Claims vision is to provide every client with a proactive and outstanding claims service experience.

  • Our Claims Team

    • Mark Sandow

      Chief Executive Officer

      Gayle Herriman

      Manager - Claims Services

      Kerrilyn Olver

      Claims Adviser