We know and understand that any incident leading to an insurance claim can be challenging. Therefore when a claim occurs, our dedicated claims team know you want the process to be effortless, effective and efficient.
We are here to work with you to deliver both on our promise, and to work with your insurer to achieve the best claims service and outcome possible for you. We manage the entire process from lodgement to through to settlement, to maximise your entitlement.
Citycover’s Claims team members have extensive Insurance & claims handling knowledge that is a credit to our company and a benefit to our clients. With over 50 years experience our claims staff are very adverse with assisting in the process of a claim.
Your Full Entitlement
When overseeing a claim on your behalf with an Insurer, we will endeavour to achieve the best possible settlement outcome. We will seek full entitlement on your behalf according to the policy conditions and limits.
We Have a Dedicated Claims Team
When the need arises for a claim to be lodged on your Insurance policy, Citycover has a full-time and dedicated claims team that will handle the claim process from start to finish on your behalf. They will liaise with Insurers and keep you up to date throughout the entire process. We take the worry away.
Lodging a Claim
Take photos when an incident occurs.
Home or Business Claim
By events such as:
- Malicious Damage
- Impact by vehicle and other objects
- Breakage – accidental damage
You Need to
Take all necessary steps to protect your property. Call the Fire Department, Ambulance, SES or Police. If an accident occurs during business hours, take all steps to evacuate all people at the situation. Providing there is no danger, ensure the safe removal of undamaged goods and company records.
Have a Security Company secure the situation if necessary, and employ an overnight security guard if required.
Report the incident to Citycover, as soon as practicable, but within 24 hours.
Motor Vehicle Claim
Claims can be registered and instructions given in relation to where to have the vehicle towed or where to obtain a quote and have the vehicle assessed if necessary.
Please have the below information on hand to assist in this process.
Please provide the following details
- Drivers Name
- License Number and Expiry Date
- License Type and Years Held
- Date of Birth
- Police Report Number
- Incident Location and Description
Never admit liability even if you think you are at fault. Try to obtain as much information from the other driver as possible, such as address, contact phone number and their registration of vehicle.
Call our Claims Department during office hours on (07) 3270 1500 for advice regarding any insurance matter. Citycovers Claims vision is to provide every client with a proactive and outstanding claims service experience.
Our Claims Team
Chief Executive Officer
Manager - Claims Services