1. Personal Insurance
    2. /
    3. Motor Vehicle Insurance

    Motor Vehicle Insurance

    Car Insurance needs are different for everyone, so our Advisers will help you find great deals to suit your personal circumstances. So whether you’re a first time driver, insuring a new car or renewing your policy, Citycover is here to help.

    Get a Quote

  • Why is this cover important?

    Vehicle insurance is crucial for any private or commercial vehicle in Australia. An accident is a worrying thought, so it’s important to be properly covered so that in the event that something happens, you’re prepared and not left with huge bills to pay.

    Every registered vehicle in Australia, whether it’s a car, truck, or a motorcycle is required by law to have compulsory third party (CTP) insurance. CTP insurance policy covers can vary state by state. CTP provides compensation for people who are killed or injured in a motor vehicle accident, but NOT damage to vehicles or property.

  • Policy Cover Can Include

    To cover damage to property and other vehicles you can select from Comprehensive or Third Party property damage covers.

    • Comprehensive Car Insurance

      Pays for repair/replacement costs for yourself and others. It also covers damage caused by fires, storms and hail; as well as theft.

    • Third Party Property Damage

      Covers repair costs for vehicles and property owned by others. However, you will have to pay for your own car’s repairs if you’re at fault.

    • Legal Liability

      Legal liability cover of up to $30 million for damage to other people’s property, and their injury or death caused by your vehicle.

    • Towing and Storing

      Reasonable costs to tow and store a vehicle (if unable to be driven) following loss or damage.

    • Lifetime Guarantee for Repairs

      A lifetime guarantee for all repairs.

    • Personal Items

      Limited cover for loss or damage to personal items in the vehicle that are stolen or damaged as a result of an accident.

    • Vehicle Keys & Locks

      Up to $2,000 towards replacing vehicle keys and re-coding locks if the vehicle keys are stolen.

    • Replacement

      New replacement car available if your new car (less than two years old from original registration) is a total loss.

    • Fitted Accessories

      Automatic inclusion for fitted accessories up to $2000.

    • Finance Gap Cover

      Following a total loss of a vehicle, some insurers will pay up to 75% of the difference between your insured value and your finance contact residual liability should the insured value be less that the finance contact.

    • Rental Car

      Rental Car Options Available in the event of a claim.

    • Windscreen / Glass Cover

      Excess Free Windscreen options available on repair and replacement claims.

    • Flood/Storm Cover

      Comprehensive cover provides cover for Flood, Storm/Hail and Bushfire (T&C apply).

  • Why Us?

    When it comes to car insurance, there are a lot of factors to consider when deciding on which policy is right for you. Citycover will compare some Australia’s biggest car insurance companies to find you the best policy to suit your needs and budget.

      • Easy Stress Free Claims Process: At Citycover we provide all our customers with a dedicated claims service, available 24/7 to assist with your claim.
      • Superior Claims Service: As an Adviser, Citycover have priority to fast track our claims service in the event of an accident and/or weather event.
  • FAQs

    Frequently Asked Questions for Motor Vehicle (Car) Insurance.

    • I found a really cheap quote online, why is it so cheap?

      Insurance is like any other product, you pay for what you get. There are many different insurers offering policies in different shapes and forms.

      Service is extremely important.

      This is the difference between a claim being paid out over night and a claim being paid out painstakingly over a year. Cheap premiums are on offer because costs are being cut elsewhere.

      Coverage is also extremely important.

      This is the difference between your claim being paid out or not paid out at all. Quite often, this results in financial burden in the long run.

    • What Do I Do if I have An Accident?

      Check the accident scene is safe. If anyone is injured or there is significant property damage, call the police immediately (and an ambulance if necessary). Ensure you collect the name, address, phone number, registration number and insurer of any third party(s) and the contact details of any witnesses. Have this information at hand when you contact our claims department to lodge your claim. Our claims team are available 24/7.

    • Can I pay my premiums by the month?

      Yes. All insurance offered by Citycover can be paid by the month through premium funders. If you chose to use the premium funder’s service, your monthly instalments will be tax deductible.

    • What if Someone Makes a Claim Against Me?

      Contact our Claims team so we can anticipate contact from the third party’s insurer. Citycover will handle all communication between the third party and their insurance company on your behalf.

    • Can I Add a Young or Learner Driver to my policy?

      Yes you can. This may affect your premium and excess, so call us to discuss all your options.

    • Third Party Property Damage vs Compulsory Third Party Cover (CTP)

      We often get asked, what is the difference between Third Party Property Damage Car Insurance and Compulsory Third Party cover?

      In Australia you cannot register your vehicle without (CTP) insurance or (Green Slip in NSW). This insurance covers you against liability for death or bodily injury to others caused by your vehicle, no matter who is driving.

      CTP cover does not cover damage to property. Third Party Property Damage Insurance covers you for the damage your car causes to another driver’s vehicle or property. Third Party Property Damage, Fire & Theft also covers you if your car is stolen or damaged by fire.

    • Should I get Comprehensive Cover or Third Party Cover?

      When considering Comprehensive or Third Party cover you need to weigh up the financial cost to yourself if your car is written off compared to the insurance premium you are paying.

      Comprehensive Car Insurance provides you with cover for accidental damage to your vehicle or theft of your vehicle as well as damage to other people’s vehicle or property where you are at fault.

      Should your vehicle be financed, Comprehensive cover may be a requirement of the finance company. If your vehicle is not financed, the decision to go for a Comprehensive Car Insurance policy comes down to the value of the vehicle, what it would cost you to repair it, and whether you could pay for the repairs yourself.

      If you have an older vehicle and its market value has decreased, Third Party Property Damage may be an option for you.

      Third Party Property Damage Insurance covers you for any damage you cause to another person’s vehicle or property.

    • How do I make a claim?

      As your Adviser, you will always contact Citycover in the first instance and we will guide you through the claims process as this can vary from insurer to insurer.

    • How is my Car Insurance Premium Calculated?

      Car insurance covers you for costs in the event of an accident or claim that is covered by your policy in exchange for you paying an insurance premium. The amount you pay for your premium is based on your personal information. Premiums can vary from driver to driver based on each person’s personal information.

      Here are some of the key factors that help determine your level of risk:

      • Age
      • The make and model of your vehicle
      • Claims History
      • Private of Business Use
      • Where the vehicle is kept overnight
      • The suburb or town where the vehicle is kept
      • Whether the vehicle is privately owned or financed
    • What is ‘Market Value’?

      MARKET VALUE is the cost to replace your vehicle with one of the same make, model, age and condition as your vehicle immediately prior to the loss or damage.

      Should you suffer a total loss and your vehicle is on a market value policy, then the value of your vehicle will be based on the following:

      • Insurer and dealer guides and recent car sales
      • The condition of your vehicle before the accident
      • Kilometres travelled

      Benefits of MARKET VALUE:

      • The premium is usually cheaper,
      • The sum insured is automatically updated to the standard market value
      • You avoid paying more then you need to

      Which Options should I Choose? The right policy for you depends on your situation and you should always consider the benefits and drawbacks of each policy in line with your own needs.

      Some important considerations include:

      • Your vehicle’s age, make and model, and what the cost would be to replace your lost vehicle, exactly as it was
      • Your financial situation, as Agreed Value policies do generally feature a higher annual premium cost

      At Citycover we can assist you in this process and provide you with both options to help make your decision.

    • What is ‘Agreed Value’?

      AGREED VALUE is the sum insured that has been agreed on by the Insurer at inception of cover. In the event of a claim being made as a result of the car being declared a total loss, your insurance company will reimburse the agreed amount specified on your policy.

      Benefits of AGREED VALUE:

      • You know exactly how much you are insured for
      • You are able to cover the costs of modifications and aftermarket accessories
      • Vintage and Classic Owners would want Agreed Value, as it accurately reflects the true value of the vehicles

      Which Options should I Choose? The right policy for you depends on your situation and you should always consider the benefits and drawbacks of each policy in line with your own needs.

      Some important considerations include:

      • Your vehicle’s age, make and model, and what the cost would be to replace your lost vehicle, exactly as it was
      • Your financial situation, as Agreed Value policies do generally feature a higher annual premium cost

      At Citycover we can assist you in this process and provide you with both options to help make your decision.

  • Need Help?

    Our experienced team is ready to answer any questions you have.

      • Over 45 Years of Trust
        Australians have been trusting Citycover with their insurance needs since 1972.
      • 24/7 Emergency Claims Service
        We take the stress away, as we know claims don’t just occur between the hours of 8am to 5pm.
      • Member of Austbrokers
        Top 250 ASX-listed company, better wordings, better governance and better purchasing power.
  • Need to Claim?

    • Our claims process is seamless, market leading and hassle free. You can submit a claim 24/7 online, or alternatively you can phone us during business hours on 1800 122 194 or after hours on 0419-710-868. Your dedicated claims specialist will assist you with your claim from start to finish.

    • Find Out More
  • Our Team

    The knowledge and experience of Citycover’s amazing team is widely recognised. We are extremely passionate insurance professionals, who love what we do.

    • Stewart Harker


      Daneille Crawford

      Manager - Client Services

      Gayle Herriman

      Manager - Claims Services

      Kerrilyn Olver

      Claims Adviser

      David Kimber

      Senior Insurance Adviser

      Jonathan Hobson

      Senior Insurance Adviser

      Lynette Braddock

      Insurance Adviser

      Paul McGregor

      Insurance Adviser

      Tanya McGrath

      Insurance Adviser

      Tracy Livesey

      Insurance Adviser

      Liz Walker

      Authorised Representative (AR 001256865)

      Paul Cotterill

      Authorised Representative (AR 000442425)

    • I just wanted to thank you for all your help with my recent claim. I picked up my vehicle from ‘The Bump Shop,’ at Eagle Farm on Friday afternoon. My car was returned to me sparkling and completely detailed inside and out. It was as if my car had just rolled brand-new off the production line!

      I have had a wonderful claim and repair experience.
      Thank you so very much!

      Janet F
      8th February, 2018